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Delivery & Returns
Delivery and Time of dispatching
Delivery within Baltic states (Lithuania, Latvia, Estonia)
Framed artworks : For deliveries within the above countries we charge a general freight of up to 25 euros (the details will show in your cart on checkout). We dispatch by a trusted courier.
Icons and jewellery: For deliveries within the above countries we charge a general freight up to 15 euros. (the details will show in your cart on checkout). We dispatch by a local post.
Delivery within the EU
Price on request. Please contact us before processing your order..
Delivery to countries outside of the EU
Price on request. Please contact us before processing your order.
Orders are dispatched within a week from the order placed and normally take up to 15 working days to arrive at your delivery address (depending on destination).
You can check your delivery status in "My account". We will also keep you updated by email if there are any delays to the delivery date.
Customers who order unsuitable items from chez-noir.com are entitled to return their goods in their original condition within 7 working days of delivery and a refund of your returned item(s) would be offered upon receipt. Please note that whilst your returned order is in transit it is still your responsibility and we therefore advise that you send items by recorded or registered delivery to insure the value of your goods.
If you are reporting damage or faults to your received item(s), this must be reported to us within 48 hours of you receiving the item(s), failure to do so will result being unable to accept any request for return.
Before posting the item, you have to e-mail us to inform of the reason for return, when you are posting it and what method of posting you are going to use.
The following types of product cannot be returned, although these conditions do not apply to faulty or incorrectly supplied goods, where your statutory rights are not affected:
Goods tailored and produced solely for your specification;
Jewellery to fit piercings.
Refunds will always be made by the same method you used to originally purchase your order within thirty days of receiving your returned items. Cost of delivery is not refundable.